Get answers to your questions via our FAQ library or through our AI assistant.
How do I start working with Tempus?
How do I order a Tempus test?
What type of sequencing does Tempus perform?
Is the Tempus Lab CLIA-certified and CAP-accredited?
Is the Tempus Lab CLEP-certified?
What are Tempus' specimen requirements and how are they obtained?
Where can I find testing validations?
How do I obtain the results?
What is Tempus' turnaround time for test results?
Does Tempus offer research services?
Who do I contact if I have additional questions or need software support?
Can I start working with Tempus if I am based outside of the United States?
Is Tempus covered by insurance?
What should I do if I need help understanding Tempus' insurance coverage?
What happens if insurance denies coverage?
What happens if my insurance company sends a check to me for my Tempus test?
I received an Explanation of Benefits (EOB) from insurance, what should I do next?
Do you offer financial assistance to patients?
When can I apply for financial assistance?
How long does the financial assistance application review process take?
What happens if I donʼt have insurance?
Who can I contact if I have additional questions about billing?
What is "balance billing" (sometimes called "surprise billing")?
What is a "good faith estimate" of costs?
Who can order the Tempus Genetic test?
I am a healthcare provider who has never previously ordered a test from Tempus. How can I get started?
How long will it take to get the results?
Which patients are eligible for the Tempus nP test?
Are the results of the Tempus nP report confidential?
What is the expected cost of the Tempus nP test?
How is data from Tempus PRO™ used?
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