Neurology & Psychiatry Onboarding

Welcome to a new era of precision medicine in psychiatry. Tempus’ mission is to deliver personalized mental health solutions to get patients on the right treatment plan, faster.

Our services include:

Sample collection and submission

Our PGx sample collection kits may be completed in-office or mailed to your patient’s home. Top tips to provide a successful sample:

Patients should avoid eating, drinking, and nicotine 30 minutes prior to collection.

• The sample collection process takes just over 10 minutes.
• Patients should review and complete the patient consent form either in the kit or the online portal.
• Both swabs provided in the kit will be used to collect samples from both cheeks in your mouth to send to Tempus in the DNA Sample Collection Envelope.

Financial assistance and billing

Our commitment to patient care includes:

• Transparent billing and assistance with insurance claims.
• A benefits check on the coverage details of a patient’s provided insurance policy, and outreach to your patient if we expect your patient’s cost to be more than $295 out-of-pocket.
• A financial assistance program for eligible patients. A simplified application is a part of every patient consent form.

Supporting your patients with billing and financial assistance

After you place a test order, direct patients to the appropriate links below to complete their consent and billing information. Both workflows guide patients through billing preferences, flexible payment options, and financial assistance.

For minors and their legal guardians, elderly patients and their caregivers, or anyone who may have difficulty creating a patient portal account:
Inform patients to access the Online billing and consent form complete required to complete required consent and billing information. The patient portal is not available for patients under 18. They should use the dedicated online form instead.

For all other patients
Inform patients to access the Tempus patient portal to complete required consent and billing information. Patients should also look for an email/text from Tempus with instructions when accessing the portal for the first time.

Patient communications

Tempus uses the patient contact information provided at the time of order to communicate with your patient throughout the order journey. Communications may be sent as a combination of emails, texts and phone calls.

Onboarding with Tempus follows three simple steps:

A Tempus Medical Science Liaison can review your Tempus nP PGx report and/or discuss relevant clinical findings.

The following tips may help to incorporate PGx testing into your practice workflow:

• Store patient kits in the office. Additional kits may be requested through your Tempus Representative.

• Display patient brochures provided by Tempus to help educate your patients on what is PGx testing, and what to expect for next steps with Tempus. Brochures are provided through your Tempus Representative.

• Familiarize yourself with billing and financial assistance options for your patients as outlined in the Patient Billing Guide and Financial Assistance resource.

• Bookmark the Hub hub.securetempus.com webpage, and be sure to retain your username and password. All practice personnel involved in the workflow should have Hub access. Please reach out to your Tempus representative if additional members need access.