Every patient is unique.
Your treatment should be, too.

Testing can only be ordered by your physician.

Knowing the alterations that are driving your cancer may help to identify targeted FDA-approved and clinical trial therapies that in some cases have been proven to be more effective than organ- and tissue-specific treatments.

Your doctor will order the test directly from Tempus by completing a simple test request form. You may be asked to sign a patient consent depending on the state in which you reside.

From the time Tempus receives the necessary specimen samples, it typically takes approximately 10–14 days to sequence and generate your report. Your genomic test results will be delivered to your physician when complete.

We will work with your insurance company to submit for reimbursement. Financial assistance for out-of-pocket expenses is available for all eligible U.S.-based patients, regardless of insurance status. To apply, you must complete the Tempus patient financial assistance application, available at access.tempus.com.

Please contact our Client Services team at 800-739-4137 if you would like to complete the application by phone.

We will work with your hospitalʼs pathology department to obtain your tissue sample. Your tumor sample will be sent to our secure sequencing lab in Chicago.

We generate a comprehensive report that will present your tumor biology, potential targeted therapies and your patient history. The report will also highlight recruiting clinical trials, if available, that fit your profile. We also provide other insights for deeper exploration of available options.

The report will be sent to your physician to share with you.

Our services explore options for patients with metastatic, refractory and recurrent cancer. Eligible patients include those with cancer of unknown origin; rare or uncommon solid tumors with limited treatment options; solid tumors not responding to standard of care; recurrent or metastatic cancer, or an interest in enrolling in clinical trials. It’s up to your doctor to decide if genetic sequencing can help in your cancer treatment.

Your doctor may ask that you complete a form before your specimen is sent to Tempus. Please ask your doctor if you have questions about it.

Your physician needs to obtain your consent to order a Tempus test. Depending on the state you live in, we may reach out to you to sign a patient consent specific to your state.

Please see our Privacy Policy and our HIPAA Notice of Privacy Practices for more information.

Yes, Tempus tests are available in 20+ countries across North, Central, South America, Europe, Middle East, and Asia.

Tempus accepts all insurance plans and at this time is in-network with Aetna and Priority Health.

Nothing. An Explanation of Benefits (EOB) is not a bill; it is a communication from your insurance company regarding the Tempus services you received. It shows services that were billed to insurance and what insurance covered. An EOB may not require payment even if there is an amount due for patient responsibility. Patients may receive multiple EOBs if bundled testing options are selected by your provider.

If coverage is denied, Tempus will file an appeal(s) with your insurance company to pursue coverage on your behalf. We may contact you or your physician for assistance during the appeal process, as needed. Tempus will not bill you for services not allowed by your insurance company.

Tempus will send a bill to you for the amount owed once we are notified by your insurance company. You may pay the bill to Tempus, or endorse the check from your insurance company to Tempus by signing the back of the check on the top line of the endorsement area and writing “pay to the order of Tempus Labs” on the second line.

Tempus has a Financial Assistance Program to help provide access to our tests for all patients. Approval of the financial assistance application is based on your household income and takes into account all life circumstances. Once a financial assistance application is submitted either online or over the phone, you will receive a decision at the time of submission. If an application is submitted via fax or mail, you will receive a decision within 5 business days of receipt. Please note, we are unable to accept an incomplete application. Through our program,most applicants who qualify for financial assistance pay between $0-$100. In the event that you don’t qualify, please contact us at 800-739-4137 to discuss your options.

We encourage all patients to apply for financial assistance at the time of order, but applications are accepted at any point during the order/billing process. Applications are available at access.tempus.com.
If unable to complete the online application, please contact our Client Services team at 800-739-4137 for assistance.

Online & Phone Applicants: You will receive an application decision at the time of submission.
Fax / Email Applicants: If all fields are completed, you will receive notification within 5 business days of receipt. Please note, we are unable to accept an incomplete application.

Tempus is committed to providing access for patients without insurance and or those that choose to pay for services directly. We encourage U.S. based patients to apply for financial assistance to see if you are eligible for additional discounts beyond the prices listed below.
Self-pay forms are available for both domestic and international patients. Payment must be made prior to testing. The test will be canceled if Tempus doesn’t receive payment within 30 days from time of order.

Tempus does not bill you for the difference between our billed amount to your insurance provider and your insurance provider’s allowed amount. If you are responsible for copays, coinsurance, or deductibles for covered services, you can apply for financial assistance at access.tempus.com.

Our Client Services Team is available from 7:00 am CT – 7:00 pm CT, Monday through Friday at 800-739-4137 or email at billing@tempus.com.

Please view our Patient Protections Against Surprise Medical Bills policy.

Please view our Right to Receive a “Good Faith Estimate” of Costs policy.