Every patient is unique. Your treatment should be, too.

At Tempus we know that every patient is different, and we believe that your treatment should be specific to you. We are here to help you and your care team find therapies that are tailored to you. Our broad panel genomic tests are based on next generation sequencing (NGS) technology that allows us to identify genomic alterations within your tumor. Information on the unique genomic profile of your tumor can help your physician select a course of treatment for you.

We understand that times of uncertainty can be scary, challenging, and overwhelming. We have collaborated with thousands of physicians across the United States, performed testing for millions of patients, and now we’re here for you with our extensive testing options and passionate team of employees. Tempus is committed to supporting you through every step of the process.

Contact us to learn more

In our patients’ words

  • UPCOMING WEBINAR:

    Lindsay

    Lindsay discusses how she has navigated various stages of breast cancer treatment, and how Tempus altered the course of her journey, ultimately leading her to become an advocate for other patients living with cancer.

    Watch her story
  • UPCOMING WEBINAR:

    Flora

    Flora shares her journey battling stage 4 Gastric Carcinoma, the effects on her family, and how Tempus helped her understand the best medication after chemotherapy.

    Watch her story
  • UPCOMING WEBINAR:

    Kimberly

    Kimberly Yeatts, VP of Clinical Lab Operations at Tempus, shares her unique experience battling breast cancer while leading our next-generation sequencing lab.

    Watch her story
  • UPCOMING WEBINAR:

    Gordon

    Gordon speaks of his inspiring journey from diagnosis to remission, highlighting how Tempus testing changed his course.

    Watch his story
  • UPCOMING WEBINAR:

    Silke

    Silke describes her cancer journey from diagnosis through various treatments, and how Tempus TIME activated a site closer to home for her clinical trial.

    Watch her story
  • UPCOMING WEBINAR:

    Defne

    Defne talks about her fight against stage 4 colon cancer, her treatment experiences, and what she did to overcome the challenges she faced, including using Tempus.

    Watch her story
  • UPCOMING WEBINAR:

    Bobbie

    Bobbie discusses her cancer journey, the search for the right medication, and how the Tempus genomic test helped her find the best treatment.

    Watch her story
FINANCIAL ASSISTANCE

We’re here to help.

Tempus is committed to providing easy and affordable access to our tests and services.

  • Apply for financial assistance online at access.tempus.com.

  • If approved, you will know immediately about the maximum out of pocket cost of your testing.

  • Please contact help@tempus.com if you are concerned about out-of-pocket costs and would like to discuss your options.

All U.S.-based patients are eligible to apply for financial assistance regardless of insurance status. For uninsured and international patients, we offer a self-pay option. If you have any questions, please email patients@tempus.com.

Authorization for Medical Records: Through access.tempus.com, you will be directed to our Notice and Authorization for Medical Records authorization form. This optional form allows us to request outcomes and other medical records from your health care providers. Please see the form for more information.

View Frequently Asked Questions

Can I order a test directly?

Testing can only be ordered by your physician.

How will knowing more about my genomic alterations help determine a treatment plan?

Knowing the alterations that are driving your cancer may help to identify targeted FDA-approved and clinical trial therapies that in some cases have been proven to be more effective than organ- and tissue-specific treatments.

How do you order the test?

Your doctor will order the test directly from Tempus by completing a simple test request form. You may be asked to sign a patient consent depending on the state in which you reside.

How long does it take to get results from the test?

From the time Tempus receives the necessary specimen samples, it typically takes approximately 10–14 days to sequence and generate your report. Your genomic test results will be delivered to your physician when complete.

Is the test covered by my health insurance or by Medicare?

We will work with your insurance company to submit for reimbursement. Financial assistance for out-of-pocket expenses is available for all eligible U.S.-based patients, regardless of insurance status. To apply, you must complete the Tempus patient financial assistance application, available at access.tempus.com.

Please contact our Client Services team at 800-739-4137 if you would like to complete the application by phone.

How does Tempus obtain my tumor sample for testing?

We will work with your hospitalʼs pathology department to obtain your tissue sample. Your tumor sample will be sent to our secure sequencing lab in Chicago.

What is included in the final report?

We generate a comprehensive report that will present your tumor biology, potential targeted therapies and your patient history. The report will also highlight recruiting clinical trials, if available, that fit your profile. We also provide other insights for deeper exploration of available options.

How do I get a copy of my test results?

The report will be sent to your physician to share with you.

Is the Tempus test right for me?

Our services explore options for patients with metastatic, refractory and recurrent cancer. Eligible patients include those with cancer of unknown origin; rare or uncommon solid tumors with limited treatment options; solid tumors not responding to standard of care; recurrent or metastatic cancer, or an interest in enrolling in clinical trials. It’s up to your doctor to decide if genetic sequencing can help in your cancer treatment.

I received a “Request of Information” (ROI) from my physician. What does this mean?

Your doctor may ask that you complete a form before your specimen is sent to Tempus. Please ask your doctor if you have questions about it.

Do I need to provide consent for my physician to order a Tempus test?

Your physician needs to obtain your consent to order a Tempus test. Depending on the state you live in, we may reach out to you to sign a patient consent specific to your state.

How is my information used?

Please see our Privacy Policy and our HIPAA Notice of Privacy Practices for more information.

Are Tempus tests available outside of the United States?

Yes, Tempus tests are available in 20+ countries across North, Central, South America, Europe, Middle East, and Asia.

Is Tempus covered by insurance?

Tempus accepts all insurance plans and at this time is in-network with Aetna and Priority Health.

I received one or more Explanation of Benefits (EOB) from insurance, what should I do next?

Nothing. An Explanation of Benefits (EOB) is not a bill; it is a communication from your insurance company regarding the Tempus services you received. It shows services that were billed to insurance and what insurance covered. An EOB may not require payment even if there is an amount due for patient responsibility. Patients may receive multiple EOBs if bundled testing options are selected by your provider.

What happens if insurance denies coverage?

If coverage is denied, Tempus will file an appeal(s) with your insurance company to pursue coverage on your behalf. We may contact you or your physician for assistance during the appeal process, as needed. Tempus will not bill you for services not allowed by your insurance company.

What happens if my insurance company sends a check to me for my Tempus test?

Tempus will send a bill to you for the amount owed once we are notified by your insurance company. You may pay the bill to Tempus, or endorse the check from your insurance company to Tempus by signing the back of the check on the top line of the endorsement area and writing “pay to the order of Tempus Labs” on the second line.

Do you offer financial assistance to patients?

Tempus has a Financial Assistance Program to help provide access to our tests for all patients. Approval of the financial assistance application is based on your household income and takes into account all life circumstances. Once a financial assistance application is submitted either online or over the phone, you will receive a decision at the time of submission. If an application is submitted via fax or mail, you will receive a decision within 5 business days of receipt. Please note, we are unable to accept an incomplete application. Through our program,most applicants who qualify for financial assistance pay between $0-$100. In the event that you don’t qualify, please contact us at 800-739-4137 to discuss your options.

When can I apply for financial assistance?

We encourage all patients to apply for financial assistance at the time of order, but applications are accepted at any point during the order/billing process. Applications are available at access.tempus.com.
If unable to complete the online application, please contact our Client Services team at 800-739-4137 for assistance.

How long does the financial assistance application review process take?

Online & Phone Applicants: You will receive an application decision at the time of submission.
Fax / Email Applicants: If all fields are completed, you will receive notification within 5 business days of receipt. Please note, we are unable to accept an incomplete application.

What happens if I donʼt have insurance?

Tempus is committed to providing access for patients without insurance and or those that choose to pay for services directly. We encourage U.S. based patients to apply for financial assistance to see if you are eligible for additional discounts beyond the prices listed below.
Self-pay forms are available for both domestic and international patients. Payment must be made prior to testing. The test will be canceled if Tempus doesn’t receive payment within 30 days from time of order.

What happens if my insurance doesn’t cover the whole test?

Tempus does not bill you for the difference between our billed amount to your insurance provider and your insurance provider’s allowed amount. If you are responsible for copays, coinsurance, or deductibles for covered services, you can apply for financial assistance at access.tempus.com.

Who can I contact if I have additional questions about billing?

Our Client Services Team is available from 7:00 am CT – 7:00 pm CT, Monday through Friday at 800-739-4137 or email at billing@tempus.com.

What is "balance billing" (sometimes called "surprise billing")?

What is a "good faith estimate" of costs?

We’re here to help.

Questions about submitting a sample: help@tempus.com or 800.739.4137. Questions about our billing process: billing@tempus.com.

CONTACT TEMPUS