Last revised: December 30th, 2022
Please view our Notice of Privacy Practices to learn more about how we use and disclose your protected health information or PHI, our legal duties with respect to your PHI, and your rights with respect to your PHI and how you may exercise them.
Tempus Labs, Inc. (“Tempus,” “our,” “us,” or “we”) respects the privacy of all visitors and users of its online services and is dedicated to maintaining the accessibility, confidentiality, and integrity of all such information. This Privacy Policy (“Policy”) applies to all visitors and users of the Tempus website www.tempus.com and all other Tempus-owned websites, domains, website services, applications, and products (“Services”). Please take the time to read this Policy carefully to understand what personal information we collect when you use our Services, why we collect it, how we use it, and your choices related to your information. This Policy is incorporated into and made part of our Terms of Use.
This Policy is in addition to, and does not replace our Notice of Privacy Practices, which explains how we may use and disclose your protected health information or PHI, our legal duties with respect to your PHI, and your rights with respect to your PHI and how you may exercise them.
From time to time, we may make changes to this Policy, and it is your responsibility to periodically review this Policy for any changes.
“Personal Information” is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. We may collect Personal Information about you when you provide it to us, when you interact with the Services, and when other sources provide it to us.
In order to take advantage of certain Services or features offered or provided by Tempus, you may be asked to provide certain Personal Information. For example, we may collect:
When accessing or using the Services, we may automatically collect:
Personal Information that you provide to us will be used as described in this Policy, or if your personal information is PHI, our Notice of Privacy Practices, or in our Terms of Use.
To Provide and Manage the Services. This includes, for example, enabling you to participate in features provided by the Services, performing our contracts with you or your employer or business, or with your doctors or other healthcare providers. We also may use information we gather to better understand and serve users and to improve our Services.
To Communicate with You. We may use your personal information to respond to questions you submit via the Services or to communicate with you regarding news, updates, or educational and marketing materials. You may opt-out of receiving commercial email messages from us by following the instructions in those messages.
As Required or Permitted by Law. We may use your personal information to comply with any applicable legal or regulatory obligations or for any other purpose permitted by law or with your lawful consent. We may deidentify, pseudonymize, or anonymize your Personal Information, which means that information that can be reasonably used to identify you will be removed. We may aggregate the deidentified data into a multi-modal real-world dataset to empower research and improve patient care. We create and use such de-identified information as permitted by law or with your consent.
A cookie is a small file placed on the hard drive of your computer. We use cookies if you have a Tempus account, use our Services, including our website and apps, or visit other websites and apps that use the Services. Cookies enable Tempus to offer the Services to you and to understand the information we receive about you, including information about your use of other websites and apps, whether or not you are registered or logged in.
You can review your Internet browser settings, typically under the sections “Help” or “Internet Options”, to exercise choices you have for certain cookies. Please note that by blocking or deleting cookies used in our Services you may be unable to access certain parts of Tempus’ Services
We may use the following categories of cookies:
Essential Cookies: These cookies are strictly necessary to provide you with features available through our website and apps and to use some of their features, such as contact forms. Because these cookies are strictly necessary to deliver the Services, you cannot refuse them without impacting how our Services function.
Performance and Functionality Cookies: These cookies are used to enhance the performance and functionality of our Services but are non-essential to their use. Without these cookies, certain functionality may become unavailable.
Analytics and Customization Cookies: These cookies collect information that is used to help us understand how our Services are being used or how effective our marketing activities are, or to help us customize our Services for you in order to enhance your experience.
Persistent Cookies: These record your visit to our website and apps, recognize you as a previous visitor and track your activity on the website or apps.
Web Beacons and Pixel Tags: We may use software code on a web page or in an email message called web beacons and pixel tags. These are placed on web pages or in our emails and notify us if you access the pages or open or click an email. These tools allow us to measure response to our communications and improve our Services.
You can learn more about how to manage all cookies across different types of browsers by visiting www.allaboutcookies.org. The site includes additional useful information on cookies. Cookie management tools are device and browser specific and may not work on all devices.
In addition, we may use third-party software, such as Google Analytics, to collect and process data. Google Analytics uses cookies to track your interactions with our Services, then collects that information and reports it to us, without identifying individual users. This information helps us improve our Services so that we can better serve users like you. More information about how Google uses data is located at www.google.com/analytics.
Our website does not currently recognize “Do Not Track” signals sent by some browsers.
We use technical, physical, and administrative safeguards that are designed to improve the confidentiality, integrity and accessibility of your Personal Information and Protected Health Information. We incorporate secure storage and transmission technologies including strong encryption, firewalls, fine-grained access control and secure audit. We cannot, however, ensure or warrant the security of any information you transmit to us via the Services, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our technical, physical, or administrative safeguards.
Our Services are not designed nor intended to be used or accessed by children under the age of 13. No one under age 13 may provide any information to or through the Services. We do not intentionally collect Personal Information from children through the Services. If you are under age of 13, do not use or provide any information on or through the Services, including, but not limited to, your name, address, telephone number, e-mail address, user name or other. If we learn we have collected or received Personal Information from a child under age 13 without verification or parental consent, we will delete that information. If you believe that we may have collected any information, including Personal Information from or about a child under age 13, please contact us immediately at privacy@tempus.com.
Tempus complies with all applicable state and federal laws in addressing requests for access to Personal Information in our possession related to minors under the age of 18.
Depending on your state of residence, you may be entitled to additional privacy rights regarding your Personal Information. For example, if you are a resident of California, you may be entitled to the privacy rights described below under the California Consumer Privacy Act (“CCPA”) and other applicable laws. Please note that certain categories of Personal Information, such as PHI, are not covered by state law privacy rights, but may be protected by HIPAA and other laws that provide similar protections.
The Right to Know. You have the right to request:
In general:
Specifically, Tempus has disclosed the following categories of Personal Information in the preceding 12 months: direct identifiers, other personal information, internet activity information, and commercial information.
The Right to Deletion. You have the right to request that Tempus delete the Personal Information that we have collected or maintain about you. We may deny your request under certain circumstances, such as if we need to comply with our legal obligations or complete a transaction for which your Personal Information was collected. If we deny your request for deletion, we will let you know the reason why.
Non-discrimination. Tempus will not discriminate against you in any way if you choose to exercise your rights under the law. However, if we delete your Personal Information based on a request you make, understand that you may be unable to use or access certain features of our Services.
You may exercise your right to know and your right to deletion twice a year free of charge. To exercise your right to know or your right to deletion, contact us at 800-739-4137 or email us at privacy@tempus.com. We endeavor to respond to a verifiable consumer request within forty-five (45) days of receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
We will take steps to verify your identity before processing your request to know or request to delete. We will not fulfill your request unless you have provided sufficient information for us to reasonably verify you are the individual about whom we collected Personal Information. If you have an account with us, we will use our existing account authentication practices to verify your identity. If you do not have an account with us, we may request additional information about you to verify your identity. We will only use the Personal Information provided in the verification process to verify your identity or authority to make a request and to track and document request responses, unless you initially provided the information for another purpose.
You may use an authorized agent to submit a request to know or a request to delete. When we verify your agent’s request, we may verify both your and your agent’s identity and request a signed document from you that authorizes your agent to make the request on your behalf. To protect your Personal Information, we reserve the right to deny a request from an agent that does not submit proof that they have been authorized by you to act on their behalf.
California Confidentiality of Medical Information Act. California law grants California residents, including children, the right to request access to their medical information, in certain circumstances, including mental health records. You may request access to your medical information by emailing privacy@tempus.com, or by writing us at the address in the Contact Information section below.
Other California Privacy Rights. California’s “Shine the Light” law also gives California residents the right to request certain information regarding our disclosure of their Personal Information to third parties for those third parties’ direct marketing purposes. You may request information regarding the disclosure of your Personal Information to third parties for those third parties’ direct marketing purposes by emailing privacy@tempus.com or by writing us at the address in the Contact Information section below. Please indicate “California Rights” in the subject or attention line of your communication.
If you are a resident of the European Union or the United Kingdom, you have certain data protection rights under the General Data Protection Regulation (GDPR).
Tempus is committed to providing individuals greater control over the processing of their personal data. You are entitled to certain rights under GDPR:
The rights above with an asterisk (*) are subject to certain conditions or exceptions and may not be applicable under this Privacy Notice. If you want to know more about those conditions, or if you would like to exercise one or more of the rights above, please contact us at privacy@tempus.com. You can also call us at 800-739-4137, but we prefer that you reach us by email. Tempus will never discriminate against individuals who exercise their legal rights concerning their personal data.
We will retain your personal information for as long as is reasonably necessary to fulfill the relevant purposes set out in this privacy notice and during the period required or permitted by law. The retention period will primarily be determined by relevant legal and regulatory obligations and/or duration of our business relationship with you. We will securely delete or erase your personal information if there is no valid business reason for retaining your data.
In addition, you can always reach out to your local data protection authority for more information on your rights. The identity of your local data protection authority depends on where you live, so we are unable to identify it for you. If you live in Europe, we have found this link to be helpful: https://ec.europa.eu/info/law/law-topic/data-protection/reform/what-are-data-protection-authorities-dpas_en
In most cases, our use of your personal data is necessary:
We will process your personal data only for purposes permitted by law. This includes processing where necessary for the following purposes:
Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal data. If you have any questions or need more information regarding the legal basis and purpose for processing your personal data, please contact us at tempus@privacy.com.
As you may be aware, the United States is not subject to a universal adequacy decision by the European Commission. This means that the European Commission has not determined that U.S. laws provide the same level of legal protections to individuals concerning their personal data and how it is used. In other words, processing in the U.S. may be undertaken with fewer privacy- and security-focused protections than in Europe, which may increase the risk of data breaches, losses of data, or similar events affecting personal data privacy and security. In any event, Tempus is firmly committed to data privacy and security and has implemented a number of measures that are intended to ensure all personal data (including your Personal Information) is protected just as strongly in the U.S. as it might be in Europe, including entering into EU-approved model contract clauses with certain of our processors (including those vendors or service providers we’ve described above) and providing appropriate technical and organizational measures to secure your Personal Information (as discussed above). If you have any questions about cross-border processing, please don’t hesitate to reach out to privacy@tempus.com.
This website and our Services are hosted in the United States and are intended for visitors located within the United States. Your use of the Services and provision of your information is subject to the laws and regulations of the United States and the State of Illinois. If you choose to use the Services from other regions of the world with laws governing data collection, use and disclosures that may differ from United States law, then you acknowledge and agree that (a) you are transferring your personal information outside of those regions to the United States, and (b) the laws and regulations of the United States regarding data privacy and security governing the use and disclosure of Personal Information and Protected Health Information may differ from those of your country of residence.
It is our policy to post any changes that we make to our Privacy Policy on our website. If we make material changes to how we treat our users’ Personal Information, we will update this Privacy Policy. The date our Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our website and this Policy for changes. For any questions or comments regarding this Privacy Policy, please contact us at privacy@tempus.com.
Please contact us with any questions or comments about this Policy, your Personal Information or our Notice of Privacy Practices, or your consent choices by email at privacy@tempus.com or by mail to 600 West Chicago Avenue, Suite 510, Chicago, IL 60654 Attn: Privacy Officer.