Billing FAQs are only applicable for Oncology and Neuro & Psych patients. For more information on the cost of a COVID-19 test, please look here.

  1. Is Tempus covered by insurance?

    Tempus accepts all insurance plans and at this time is in-network with Aetna and Priority Health.

  2. I received an Explanation of Benefits (EOB) from insurance, what should I do next?

    Nothing. An Explanation of Benefits (EOB) is not a bill; it is a communication from your insurance company regarding the Tempus services you received. It shows services that were billed to insurance and what insurance covered. An EOB may not require payment even if there is an amount due for patient responsibility.

  3. What happens if insurance denies coverage?

    If coverage is denied, Tempus will file an appeal(s) with your insurance company to pursue coverage on your behalf. We may contact you or your physician for assistance during the appeal process, as needed. Tempus will not bill you for services not allowed by your insurance company.

  4. What happens if my insurance company sends a check to me for my Tempus test?

    Tempus will send a bill to you for the amount owed once we are notified by your insurance company. You may pay the bill to Tempus, or endorse the check from your insurance company to Tempus by signing the back of the check on the top line of the endorsement area and writing “pay to the order of Tempus Labs” on the second line.

  5. Do you offer financial assistance to patients?

    Tempus has a Financial Assistance Program to help provide access to our tests for all patients. Approval of the financial assistance application is based on your household income and takes into account all life circumstances. Once a financial assistance application is submitted either online or over the phone, you will receive a decision at the time of submission. If an application is submitted via fax or mail, you will receive a decision within 5 business days of receipt. Please note, we are unable to accept an incomplete application.

    Through our program, most applicants who qualify for financial assistance pay between $0-$100. In the event that you don’t qualify, please contact us at 800-739-4137 to discuss your options.

  6. When can I apply for financial assistance?

    We encourage all patients to apply for financial assistance at the time of order, but applications are accepted at any point during the order/billing process. Applications are available at access.tempus.com.

    If unable to complete the online application, please contact our Client Services team at 800-739-4137 for assistance.

  7. How long does the financial assistance application review process take?

    Online & Phone Applicants: You will receive an application decision at the time of submission.

    Fax / Email Applicants: If all fields are completed, you will receive notification within 5 business days of receipt. Please note, we are unable to accept an incomplete application.

  8. What happens if I donʼt have insurance?

    Tempus is committed to providing access for patients without insurance and or those that choose to pay for services directly. We encourage U.S. based patients to apply for financial assistance to see if you are eligible for additional discounts beyond the prices listed below.

    Self-pay forms are available for both domestic and international patients. Payment must be made prior to testing. The test will be canceled if Tempus doesn’t receive payment within 30 days from time of order.

  9. What happens if my insurance doesn’t cover the whole test?

    Tempus does not bill you for the difference between our billed amount to your insurance provider and your insurance provider’s allowed amount. If you are responsible for copays, coinsurance, or deductibles for covered services, you can apply for financial assistance at access.tempus.com.

  10. Who can I contact if I have additional questions about billing?

    Our Client Services Team is available from 7:00 am CT – 7:00 pm CT, Monday through Friday at 800-739-4137 or email at billing@tempus.com.

Contact Us

Our Client Services Team is available from
9:00 am - 6:00 pm CT, Monday - Friday

support@tempus.com