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  1. Who can order the Tempus Genetic test?

    Clinicians treating patients who suffer from depression, anxiety, or other psychiatric conditions can order a Tempus Genetic test.

  2. I am a healthcare provider who has never previously ordered a test from Tempus. How can I get started?

    If you are a new Tempus customer, complete a requisition form online at order.securetempus.com

  3. How long will it take to get the results?

    Results will be delivered to the ordering physician approximately 7-10 days from the time Tempus receives the sample and order requisition form.

  4. Which patients are eligible for the Tempus nP test?

    Patients diagnosed with Major Depressive Disorder (MDD), General Anxiety Disorder (GAD), or related psychiatric conditions may benefit from the Tempus nP test. For more information please email help@tempus.com.

  5. Are the results of the Tempus nP report confidential?

    Tempus is a HIPAA (Health Insurance Portability and Accountability Act) covered entity. Results that contain protected health information will only be shared with the ordering physician and as otherwise permitted by law.

  6. Is this test covered by insurance?

    Tempus accepts all insurance plans. Prior to finalizing your results, Tempus will perform a Benefits Check to determine your estimated out of pocket cost. If this cost is expected to exceed $295, we will contact you and offer you options to reduce your out of pocket cost by opting for our self pay price of $295 or offering you the opportunity to complete our financial assistance application. To find out immediately if you qualify for financial assistance, you can apply online at access.tempus.com. If you have questions related to our billing process or financial assistance program, please call or text us at 312-598-9961 or email help@tempus.com.

  7. How is data from Tempus PRO™ used?

    Your patient’s identifiable health information collected through Tempus PRO™ is protected in accordance with HIPAA requirements and kept confidential. De-identified data from Tempus PRO  is used to improve the way mental health is diagnosed and treated. De-identified data may be used in research and in the development of new drugs, therapies, and analytical tools. Tempus’ notice of privacy practices is available here.

Contact Us

Our Client Services Team is available from
9:00 am - 6:00 pm CT, Monday - Friday

support@tempus.com